Kariv Buyer Protection
Kariv Glamour is an independent marketplace for watches offered by private owners, businesses and Kariv itself. Check the seller, payment terms and return rights for your order. We are not affiliated with watch manufacturers.
Understand Your Purchase
Payment Terms for Your Order
Standard checkout is the usual payment route. Escrow applies only when it is expressly offered and confirmed for your order.
Commitment to Authenticity
Sellers must offer genuine watches and disclose known replacement or aftermarket parts. Listing review is not physical authentication.
Returns and Statutory Rights
Eligible consumer purchases from a professional seller normally include a 14-day withdrawal right. Defect and authenticity claims follow separate legal rights.
Seller Information
Check whether the seller is Kariv, another business or a private owner. Dealer account approval does not authenticate an individual watch.
Insured Shipments
Orders must be shipped with insurance and tracking to help protect both domestic and international purchases.
Kariv Customer Support
Contact our support team about a listing, payment, delivery, return or authenticity concern.
How Kariv Buyer Protection Works
Choose Your Watch
Review the seller and the watch’s reference, condition, photos, included accessories, service records, price and delivery terms before ordering.
Review the Payment Instructions
Use the payment method shown at checkout. A standard order does not automatically include escrow or delayed payment to the seller.
Seller Ships the Watch
The seller ships the watch using an insured shipping method with tracking. Shipment details are added to your order so you can follow the delivery.
Inspect Your Watch
After delivery, you have time to inspect the watch, compare it with the product listing, and confirm that the condition, documents, and accessories match the description.
Follow Your Order Terms
Payment follows the terms confirmed for your order. If escrow is expressly included, its inspection and release conditions apply.
Support Is Available
If something is wrong, Kariv Glamour support helps guide the next steps, including return, refund, or dispute review where applicable.
Choose Your Watch
Review the seller and the watch’s reference, condition, photos, included accessories, service records, price and delivery terms before ordering.
Review the Payment Instructions
Use the payment method shown at checkout. A standard order does not automatically include escrow or delayed payment to the seller.
Seller Ships the Watch
The seller ships the watch using an insured shipping method with tracking. Shipment details are added to your order so you can follow the delivery.
Inspect Your Watch
After delivery, you have time to inspect the watch, compare it with the product listing, and confirm that the condition, documents, and accessories match the description.
Follow Your Order Terms
Payment follows the terms confirmed for your order. If escrow is expressly included, its inspection and release conditions apply.
Support Is Available
If something is wrong, Kariv Glamour support helps guide the next steps, including return, refund, or dispute review where applicable.
Standard Checkout and Optional Escrow
Purchases normally use standard checkout. Escrow is a separate payment arrangement and applies only if it is expressly offered before payment and confirmed in your order. Do not assume that a standard bank transfer is held in escrow.
Only an order that expressly includes escrow has escrow payment-holding and release terms.
- Check the seller and payment recipient before transferring funds.
- Read any order-specific inspection period before payment.
- Where escrow is included, follow its stated release and dispute conditions.
- A listing-review badge does not establish escrow eligibility.
- Payments arranged outside the platform do not receive Kariv escrow handling.
This page does not promise escrow for every order or a universal money-back guarantee. Your applicable statutory rights remain unaffected by the payment method.
Commitment to Authenticity
Kariv is an independent marketplace and reseller, with no affiliation, endorsement or authorized-dealer relationship with watch manufacturers. We require private and business sellers to offer genuine watches, describe their condition accurately and disclose known replacement or aftermarket parts.
A “Verified” listing means its information was reviewed. It does not mean Kariv physically inspected the watch or that a manufacturer certified it. Ask for documentation supporting any item-specific authentication claim.
Reviewing Listing Information
Listing review considers the information supplied for the offer. It is distinct from opening, examining or testing a watch. Physical inspection and service claims should name the provider and be supported by records for that watch.
Returns, Withdrawal and Product Concerns
For eligible online consumer purchases from a professional seller, including Kariv when it is the seller, you normally have 14 days from delivery to withdraw without giving a reason. The statutory cooling-off right generally does not apply to a sale by a private individual. Rights concerning faulty, misdescribed or non-genuine goods are separate.
Reasons to Contact Us
- Watch is not as described
- Wrong model or reference
- Undisclosed damage
- Missing box or papers when included in the listing
- Defective or malfunctioning watch
- Suspected authenticity issue
- Incorrect shipment
Other Points to Consider
- Change-of-mind returns from private sellers depend on any agreed return terms.
- After the statutory withdrawal period, other remedies may still apply.
- Handling beyond what is necessary to inspect the watch may reduce its value.
- Keep the box, papers and accessories; missing outer packaging alone does not remove statutory withdrawal rights.
- Tell support about any separate agreement with the seller.
- Disclosed wear is part of the agreed condition; undisclosed faults may require a remedy.
- Any statutory exception to withdrawal must actually apply to the purchase.
A 14-day withdrawal period or an escrow inspection period does not shorten applicable rights for defects, misdescription or authenticity issues. The Returns and Refunds policy explains the relevant process.
How to Request a Return
Contact Kariv Support
To withdraw, notify the seller within the applicable deadline; you do not need a reason. Kariv support can help. Report product concerns promptly with your order number and available details.
Return the Watch Safely
Confirm the return address and follow the applicable return deadline. Use secure packaging and return the included accessories and documents. Keep proof of dispatch; request suitable insured shipping instructions.
Receive Your Refund
The seller handles the refund under the applicable legal rules and return terms. Kariv support can assist with the order and any payment processed through the platform.
For a change-of-mind withdrawal, the buyer pays return postage only where the applicable rules and pre-purchase information provide for it. The professional seller bears the cost of returning defective goods.
Seller Standards and Account Approval
Private owners and professional businesses may offer watches through Kariv, and Kariv also sells its own stock. Professional dealer accounts require administrator approval. This account approval is separate from a physical inspection of any watch and does not indicate manufacturer authorization.
Dealer Reviews and Marketplace Transparency
Review the seller’s profile and available customer reviews before buying. A review or an approved dealer account is not an authentication certificate for the listed watch.
Insured Shipments
Luxury watches must be shipped securely. Sellers are required to use insured shipping methods with tracking for eligible orders. This helps protect buyers in rare cases of loss, theft, or unsuccessful delivery.
Inspect the package on arrival and report damage promptly so we can help. Your statutory rights are not lost solely because you did not report damage to the courier at delivery.
Kariv Customer Support
Our customer support team can help with seller information, payments, delivery and return questions. Send us any concern about a watch’s description or authenticity so it can be reviewed with the seller. Support assistance is not manufacturer-backed certification.
Check the Terms for Your Order
Scope and Limitations
Buyer Checklist Before Purchase
What to Do After Delivery
Frequently Asked Questions
Need help with a purchase?
Our support team is here to guide you before, during, and after your luxury watch purchase.