Shipping Information

Last updated: 2 October 2026

1. Where we deliver

Available delivery destinations are shown on the product listing or confirmed during checkout. Some watches, sellers or insured carriers may be subject to destination restrictions. If an order cannot be delivered to the address supplied, we will contact you before shipment and arrange an appropriate solution or refund.

2. Shipping charges and delivery estimates

• Delivery within the Czech Republic: Shipping is free on every order. Once your order has been confirmed and its status has been marked Shipped, delivery normally takes 1–3 business days.
• Delivery to other EU countries: Shipping is free on every order. Once your order has been confirmed and marked Shipped, delivery normally takes 3–7 business days.

These timeframes are estimates rather than guaranteed delivery dates. Seller handling and any separately agreed inspection take place before dispatch; a physical authenticity check is not automatically included with every order. Carrier disruptions, public holidays or events outside reasonable control may delay delivery. No delivery charge is added for an available EU destination. Any applicable tax or other mandatory amount payable through Kariv Glamour is shown before the order is placed.

3. Insured and tracked delivery

Eligible watches must be sent by a trackable and appropriately insured service. Signature or identity confirmation may be required at delivery. Tracking information is added to the order when available. Do not authorise an unattended delivery for a high-value shipment unless you accept the associated risk and the carrier allows it.

Unless you independently appoint a carrier that was not offered through the transaction, responsibility for the watch remains with the professional seller until you, or a person designated by you, receives it.

4. Address changes and failed delivery

Check the delivery address carefully before placing an order. For security reasons, an address normally cannot be changed after dispatch. Additional carrier charges caused by an incorrect address, repeated delivery attempts or an uncollected parcel may be charged where permitted by law and disclosed to you.

5. Customs and import charges

Goods dispatched and delivered within the EU customs territory do not attract customs duty simply because they cross a border between EU countries. If a watch is dispatched from outside that territory, import procedures, taxes or clearance charges may apply. The seller must make the dispatch location and responsibility for any such charges clear before purchase. Free EU delivery refers to the shipping charge and does not, by itself, mean that an imported watch is free of tax or duty. Contact Kariv before ordering if the dispatch location or total cost is unclear.

6. On delivery

Inspect the outer package before accepting it. If it is visibly damaged, note the damage with the carrier where possible, photograph the package before opening it, keep all packaging and contact info@24kariv.com promptly. For loss, theft, damage or a delivery discrepancy, include your order number, photographs and any carrier report. This reporting request does not limit mandatory consumer rights.